Terms & Conditions Jalal Sons Lahore

Orders will be accepted based on physically available inventory.

Products on www.jalalsons.com.pk are for non-commercial and domestic use only. We reserve the right to refuse orders from businesses or orders we consider commercial or non-domestic.

To ensure availability for all customers, quantity limits may apply on certain items.

Minimum Basket Value: Rs. 2,500

A Rs. 150 Minimum Basket Charge will be applied to orders below the minimum basket value.

Basket Value means the total value of products in your basket at checkout.

• Delivery will be made to the address provided in your order.
• Standard delivery is to the main entrance (ground floor).
• At your request, drivers may carry orders inside only if:
  • Permission is given
  • It is safe and practical
• We reserve the right to deliver only to the main entrance.
• Delivery areas are limited to Lahore and Rawalpindi.
• Delivery times are agreed at order placement.
• Orders must be signed for by an adult (18+).
• If no one is available, a re-delivery fee may apply.
• We are not liable for delays beyond our control.
• We may refuse delivery to certain locations.
• Orders may be canceled due to availability or verification issues.
• Items can only be returned at the branch where the product was purchased. The original invoice/bill receipt is necessary for any return or refund. Without it, a refund cannot be processed.
• If there is any issue with the product, returns are only applicable for items that are at least 80–90% unused. Fully used or half-used products are not returnable.
• 45 minutes is the standard delivery time, but it may vary due to traffic and other circumstances.

1. Website prices are indicative and may differ from in-store prices.
2. Final pricing is based on in-store rates at the time of picking.
3. Customers may return items if price differences are unacceptable.
4. Prices include GST where applicable.
5. Delivery/service charges are separate.
6. Substitutes may be delivered unless requested otherwise.
7. Large quantity orders are subject to store discretion.

1. Orders should be checked at delivery.
2. Unfresh items can be returned immediately.
3. Some items (fresh, frozen, hygiene products, personalized items) are non-refundable.
4. Refund deductions may apply for opened/used/damaged goods.
5. Returns can be made via driver or in-store within 7 days.
6. Offer items are refunded at the promotional price.
7. Complaint resolution time: up to 5 working days.

Orders may be changed or canceled during the confirmation call.

Once the order is confirmed, cancellation is not possible.

Orders cannot be canceled via email.

Customer Support: 0300-4805000, 0300-4815000

For Complaints Only: 0321-2455000

Payment Options:

For online payments, refunds are processed within 7 working days.

1. Cash on Delivery
2. Card Payment
3. Online Payments
4. QR Payments

• Governed by laws of Pakistan.
• Disputes fall under Pakistani courts.
• Invalid clauses do not affect the remaining terms.
• We reserve the right to cancel orders without prior notice.

Email: [email protected]

Phone: 0300-4805000 | 0300-4815000

• Avoid handshakes
• Maintain distance
• Sanitize hands before & after receiving orders
• Card payments preferred over cash

Jalal Sons

9-CCA Phase 5, DHA Lahore, Pakistan

Registered in Pakistan